Solo Wear in Victorville, CA Closed now

Reviews about Solo Wear

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  May 14, 2019, by jeston brown
  I want all consumers to know my experience with Solo Wear in Victorville, Ca Mall. It was a very unfair and frustrating one. They have a No Return policy no matter what the situation and/or the reason behind it. First of all, I never reall shopped at this store because from previously browsing around the store, I can tell that the product is kind of a lower quality (the kind that you will see at the indoor swap meet). My daughter just started senior year in HS and she needed a white uniform in her ROP class (like a scrub/hospital uniform) and she needed it in 2 days. I went to the mall and looked at almost all the stores and went in to Solo Wear store and went straight to the back where I was relieved to find a white scrub-pull over white uniform! Returned home to find out that it was the wrong uniform! She needed a white lab ROBE and not a scrub. The next day my husband and I went back to Solo Wear to return the wrong uniform. We brought the new white lab robe uniform we just bought from Ontario to show and explain to the Manager/Owner that I bought the wrong uniform and my daugher can not use it. We were returning the item brand new with the tag still on, reciept in hand and it was only within 12 hours. The manager/ Owner i believe said that she can only give us store credit and CAN NOT refund our money. She was adamant about their store policy. I explained to her that I can understand if we just changed our mind about the product, or weeks had passed, or we had no reciept. But it was the WRONG UNIFORM! My daughter could not wear it and I didn't want anything else in the store! She didn't budge at all...she was not interested in pleasing the customer! So, for all of you guys out there, beware! Keep in mind that Solo Wear in Victor Valley Mall will NOT refund your money for ANY REASON that you're returning an item. Even if the item is; broke because it was a cheap material, the wrong size (and they no don't have another size); wrong color (and didn't have the right one you need); wrong uniform, etc. and the list goes on! The Manager/Owner wants your money to stay in the store no matter how dissatisfied you are!!! My recommendation, AVOID BUYING ANYTHING AT SOLO WEAR in Victor Valley Mall! Business owners need to be reminded that this is a service oriented economy and customers are very educated and will take our buying power else where if not accomodated. Businesses need to be customer oriented if they intend to stay open in this economy. It's not about the $17.00 it's about the PRINCIPAL OF TAKING CARE OF CUSTOMERS IN THIS COMPETITIVE INDUSTRY.